Refund Policy

Team plans bought through Paddle: a full refund of any payment asked for within 14 days, and how to ask.

Effective 17 October 2026

This policy covers Nowlark Teams, the team plans sold by Skail Consulting LLC, the company that makes Nowlark, on nowlark.com. Our order process is run by our online reseller Paddle.com, the Merchant of Record for every team plan.

1. Within 14 days, a full refund#

Ask within 14 days of any payment, the first or a renewal, and we refund it in full. You do not need to give a reason.

2. How to ask#

Email support@skailstudio.com, Skail Consulting's support address, with your team's name or the email on the receipt. You can also reply to the receipt Paddle sent you, or find your order at paddle.net. Paddle returns the money to the card or account you paid with, usually within 5 to 10 business days.

3. A refund ends the plan#

Refunding a plan's latest payment also ends the plan that day, unlike cancelling, which keeps it until the paid period runs out. The team's members, channels and history stay, and paying again picks up where it left off.

4. After 14 days#

An owner can cancel at any time: sign in at nowlark.com/org, open Billing and choose Cancel the plan. The plan runs to the end of the period already paid, with no further charge. Payments older than 14 days are not refunded, except where the law gives you a right to a refund.

5. The Upgrade Pass#

The Upgrade Pass in the Nowlark app is sold by Apple through the App Store, and Apple handles its refunds at reportaproblem.apple.com (see the Terms of Use).