Skip to content
Nowlark
Sign inGet the app
How it worksPricingDocsTeams
Get the appSign in
Support menu

Start

Support home

Guides

Send a notificationSchedule, repeat and escalateQuestions and receiptsSources, tones and your feedConnect your toolsTeams, roles and invitesChannels, escalation, webhooks and emailForms and spam protectionConsole, company sign‑in and SCIMAccount, keys and devices

Help

Contact

Sources, tones and your feed

Mute, cap, colour and tone each sender, how history is kept, and what to check when a notification does not arrive.

Every sender is a source: the name it puts in source. Sources are how you make a busy phone calm without losing anything.

Nightly backupNormal · default tone
Certificate renewalUrgent · repeats until opened
Price watcherMuted · kept in the feed, no buzz
The Sources tab. One row per sender, each with its own rules.

What you can do to a source#

Open the Sources tab and tap a name.

  • Mute it. The notification is still recorded in your feed. It just does not interrupt you.
  • Make it arrive silently. It shows up without a sound.
  • Give it a colour so senders are told apart at a glance.
  • Cap its priority. Set Priority to "At Most High" or lower and a sender that asks for Urgent arrives at High instead. A cap only lowers, never raises.
  • Give it a tone (Upgrade Pass). Tap a tone to hear it. Low priority stays silent whatever you choose, and a silenced source stays silent too.
  • Make it repeat its own way (Upgrade Pass). Turn repeating off for a sender that cries wolf, or let the one that matters keep going longer.
  • Forget it. History is untouched; the name reappears if it sends again.

Names that work#

One name per jobNightly backupMute or escalate this job alone.Certificate renewalOne row, one set of rules.CIShort, stable, easy to find.
Avoidhome-serverSeveral jobs share one row, so muting the chatty one mutes the one you cannot miss.backup 2026-10-11Every variant becomes a new row. Put details in the title.
Keep a name the same on every run.

A job that only sends when something breaks would be missing from Sources until the night it fails. Register its name first with POST /v1/sources (free, sends nothing), so it can be muted, capped or given a tone ahead of time.

Something that watches other jobs should send under the name of the job it reports on, so the alert sits with that job's own notifications.

Tones and repeating#

In Settings › Alerts & Sounds you choose how often an urgent notification repeats (every 1, 2, 5 or 15 minutes, or off) and for how long (15 minutes, 1 hour or 3 hours). With the Upgrade Pass you also choose the tone each priority makes.

History#

Notifications are kept for the length you choose in Settings › Feed › Keep History: 30 days for everyone, and 90, 180 days or 1 year with the Upgrade Pass. Older ones are deleted on every device. Choosing a shorter length deletes what is now too old, so the app asks first.

Clearing the feed#

Mark All Read clears the unread count in one step. Marking a notification read, by any route, stops its repeating.

Tapping a notification that has a link opens the link, straight from the Lock Screen. Choose where links open in Settings › Links: the in‑app browser, which keeps you in Nowlark, or your default browser, which has your logins and extensions.

When nothing arrives#

Work through these in order; the first is the usual cause.

  1. Notifications are off for Nowlark. Settings in the app shows a warning at the top. Turn them on in your iPhone's Settings › Notifications › Nowlark.
  2. A Focus is on. Priorities 1 and 2 are time-sensitive and pass a Focus if you allow time-sensitive notifications. Lower priorities wait quietly.
  3. The source is muted. Check the Sources tab.
  4. The key is wrong or was replaced. The sender gets an error saying so.
  5. The key used up its hour. Each key can send 1,000 an hour.
  6. This device is not in your devices. Settings › Devices & Security lists every device that receives your notifications.

Still stuck? Email support@skailstudio.com. We read every email.

PreviousQuestions and receiptsNextConnect your tools