Nobody took it? Tell someone else

If nobody takes an alert within the wait you set, such as 15 minutes, it also goes to someone you name.

For an on‑call channel, to bring in someone beyond the channel's own escalation: the person or channel you pick hears about it after the wait you set, even someone outside the channel.

Rules come with a team plan. A rule can alert a channel (a group of people, listed under Channels in the console's sidebar) or one person.

Make it in the console#

1. Sign in to the console at nowlark.com/org, the website where your team is run, and choose Rules in the sidebar.
2. Choose New rule and give it a Name, such as “Nobody took it”.
3. Under Run this rule on, choose An alert nobody takes in time, then the channel, and type 15 in Minutes to wait.
4. Under Do, in Tell, pick the person or channel who should also get it.
5. Choose Create rule. It watches every alert that arrives on that channel from then on.

What happens#

When an alert on that channel is still not taken after 15 minutes (nobody has opened it or answered it from the notification), the person or channel you picked gets the same alert, once. If anyone takes the alert before the wait is up, nobody else is alerted.

Open your team's rules

No team yet? See what a team gets.

Or with the API#

For developers: the same rule, saved in one call to the team API by a team admin (Authentication names the key it needs). Put in your team's and channel's ids, and the person's id (acct_…) from the console. Every field is in Routing rules.

curl -X POST \
  https://nowlark.com/v1/teams/team_…/rules \
  -H "Authorization: Bearer nla_…" \
  -H 'Content-Type: application/json' \
  -d '{
  "name": "Nobody took it? Tell someone else",
  "trigger": "not_taken",
  "channel": "chn_…",
  "after_minutes": 15,
  "actions": [
    {"do": "push", "person": "acct_…"}
  ]
}'